In making a booking for truth&dare Events Creative Writing retreat, you agree to the following terms and conditions:

Bookings

All bookings must be paid in full at the time of booking and are not confirmed until you have received written confirmation by email from us.

Travel insurance

We cannot reimburse travel costs or other losses incurred by you in the event of cancellation by us or you. You are strongly advised to take out travel insurance to cover potential loss arising from cancellation or other eventuality affecting your booking, including retreat fees and travel costs. You should check that any policy you take meets your needs.

Cancellations

Cancellations of bookings will be accepted up to one week before the course takes place and your full fee will be returned less a £100 cancellation charge. If you cancel your booking after this time, we will retain the full amount. In this case, we will do our best to find someone else to take your place and, if we succeed, the balance of your fee will be returned to you. If we cannot re-fill your place, we will retain the full payment.

Changes to a Retreat

truth&dare Events reserves the right to make changes to the advertised programme and instructors but, if necessary, we always strive to replace instructors with someone of similar experience, and will give you as much notice as possible. On very rare occasions we may need to cancel a retreat and, in the event of this, we will offer you an alternative retreat or we will return your fee in its entirety. We cannot pay travel or other costs, which you may have booked in advance. You may be able, however to reclaim from your travel insurance policy, and our liability to you in all cases is limited to the retreat fee you have paid. Please note that where we have to change instructors, our standard terms and cancellation policy still apply.

Conduct

truth&dare Events retreats rely on a supportive environment, with understanding and tolerance being paramount. truth&dare events reserves the right to refuse a place and/or to exclude from a retreat any person who, in the opinion of the Retreat Manager, behaves in an abusive or disruptive manner or engages in any discriminatory conduct. No refund will be given if exclusion is made for these reasons.

Privacy and Data

By booking, you agree that we may collect and store personal information about you and your interactions with truth&dare Events. This includes: your personal contact details; gender; details of your booking and booking history, including any access and dietary needs you have informed us of, records of payments (although we do not store credit/debit cards numbers), any correspondence and any other information we need to keep in order to administer your booking. All personal information is kept securely on our computer systems. We will use this information to communicate with you about your booking and we may, unless you tell us otherwise, communicate with you occasionally about other retreats and services we offer. We will never share or sell information about our customers with any third party.

Loss

truth&dare Events cannot accept responsibility for any loss, damage or expense sustained by retreat participants as a result of an event or circumstance whether arising from natural cause, human agency, or beyond its control otherwise.

Comments and Complaints

While truth&dare Events makes every effort to maintain the highest of standards, participants may, occasionally, choose to offer comments or make a complaint. At the end of every retreat, participants are given the opportunity to provide feedback using our evaluation form.

All complaints should be made in writing, within ten working days of the end of your retreat, to contact@ysellasims.com, detailing the exact nature of your complaint. truth&dare Events offers a full, no-quibble guarantee and, if you feel it is justified, we will return your fee in full.